Mental Health Support
Associate Assistance Program
5 Face-to-face Visits at No Cost to You
Find quick, easy access to confidential counseling and referral services to help you deal with daily challenges – all at no cost to you.
- Who’s eligible: You, your dependents, and your household members
- What’s covered: Unlimited telephone access to licensed counselors, and five face-to-face counseling sessions per issue. Issues could include stress, anxiety, or depression; financial concerns; aging parents; substance use; or relationship problems. If you and your counselor determine that additional assistance is needed, you’ll be referred to the most appropriate and affordable resource available. (This could include care through your Medical plan.)
- Other services: The plan can refer you to resources for parenting, education, adoption, pet care, elder care, and more.
username: metlifeeap
password: eap
Mental Health Hub: Help Finding the Right Resource
The Hub can guide you to the right care for your unique needs. Start with a Wellness Check-in Assessment, which will create a list of recommended resources. Those could include:
- Free counseling sessions through our Associate Assistance Program
- Self-led, online programs such as Learn to Live
- Virtual counseling through your medical plan with a board-certified therapist or psychiatrist
- An expansive network of therapists, psychologists, substance use counselors, and psychiatrists
Accessing the Mental Health Hub in Blue Access for Members (BAM)
- Log in to Blue Access for Members (BAM).
- Scroll to the bottom of the landing page and click the ‘Visit Mental Health Hub’ link.
- First-time visitors will be prompted to provide:
- E-mail address
- Month and year of birth
- Gender
- You will then be taken to the main Mental Health Hub screen.
HealthJoy Behavioral Health: Virtual Therapy at No Cost to You
HealthJoy Behavioral Health gives you easy, convenient access to online therapy sessions with licensed therapists—at no cost to you. You can schedule virtual appointments and meet with a therapist directly through the HealthJoy app, making it simple to get the support you need without travel, hassle, or high fees.
Access online at healthjoy.com/members/ or email support@healthjoy.com. Call 877-500-3212 for assistance.
Access HealthJoy Behavioral Health
Learn to Live: Digital Mental Health Support
Start with a confidential 5-minute comprehensive assessment to identify mental health issues and receive program recommendations. You control the pace for these self-directed courses, which you can complete with personalized one-on-one live clinician coaching.